Operations
Production checks tied to observable evidence.
This page documents the checks used to operate Silvatech Payments. A public uptime percentage or response-time SLA will only appear after an approved external monitor is connected.
Current checks
What the operations team verifies.
Application healthPublic health response and container readiness
Payment pathControlled initialize, bank redirect, return, and status verification
SubscriptionsCelery worker, scheduler, due-cycle claims, and completed attempts
CallbacksReceived gateway results, forwarded responses, and reconciliation records
Incident support
Report the transaction reference, never card details.
Use the Silvatech contact path with the service name, tenant, order reference, approximate time, and observed status. Do not send full card numbers, security codes, bank passwords, or API tokens.